Audio Setup / Using VoIP

VoIP Audio Device Recommendations

VoIP Audio Setup – PC

VoIP Audio Setup – Mac

VoIP Audio Device Recommendations

When using VoIP for your meeting, audio quality can vary based on your audio software/hardware manufacturer as well as your operating system.

Listed in order from best quality to poor quality
	USB* headset connected to your computer	Best
	Headphones and USB* microphone connected to your computer
	Analog** headset connected to your computer	Good
	Headphones and analog microphone** connected to your computer
+	External speakers and USB microphone	Fair
	External speakers and analog microphone
	Laptop built-in microphone and speakers	Poor
	External speakers and USB Webcam microphone	Poor

*USB Cable **Analog Cable

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VoIP Audio Setup – PC Users

To select and test your Mic & Speakers settings Right-click the icon in the PC system tray and select Preferences. Select Audio. Microphone Setup – It is recommended that you test your microphone. To test, select your microphone device from the drop-down menu and speak into your microphone; if it is connected correctly, the sound meter will light up green. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test. Speakers Setup – It is recommended that you test your speakers. To test, select your speaker device from the drop-down menu and click Play Sound; if connected correctly, you will see the sound meter light up green and hear a soundtrack through your speaker device. If you do not hear sound after clicking Play Sound, select another device listed in the drop-down menu and repeat this test. Advanced – GoToMeeting automatically adjusts audio levels. We recommend you keep this checked. If you uncheck this selection, you must manually configure your audio settings through Windows Sounds and Audio Devices. If your attendees can’t understand you because your voice is distorted, try unchecking “Microphone boost.” Click OK.

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VoIP Audio Setup – Mac Users

Mac users can select audio devices in-session only. GoToMeeting automatically detects the input and output devices connected to your computer.

To select and test your Mic & Speakers settings

1. You can test your audio devices through the Audio pane of the Control Panel. If your audio devices are connected correctly, you will see the sound meters in the control panel light up green.
2. If the meters for Mic or Speakers do not light up green when you or others are speaking, click on the icons in the Audio pane of the Control Panel. A drop-down menu will appear when you click either icon.

• Microphone – To test, speak into your microphone; if it is connected correctly, the sound meter will light up green. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test.
• Speakers – It is recommended that you test your speakers. To test, select each device from the drop-down menu until you will see the sound meter light up green and hear others speaking in the conference. If the green meter does not light up, select another device listed in the drop-down menu and repeat this test.

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